What is Tidio Copilot?

Tidio Copilot is a free AI assistant designed to enhance productivity for helpdesk teams. It functions as a Chrome extension that integrates with existing helpdesk platforms such as Zendesk, Intercom, Gorgias, and Gmail. Copilot analyzes conversations across various channels (live chat, email, social media) to generate accurate, on-brand response suggestions, aiming to automate 30% of the support workload. It utilizes a custom knowledge base to ensure factual responses and prevent AI hallucinations. The tool prioritizes enterprise-grade security, leveraging Anthropic's Claude AI with best-in-class>

How to use Tidio Copilot?

To use Tidio Copilot, first install the free Chrome extension. Next, create a free Tidio account. Then, add your knowledge base content and FAQs to the system. Finally, use the AI-suggested responses in your helpdesk, with the option to modify or ignore them as needed.

Tidio Copilot's Core Features

AI-powered response suggestions

Integration with existing helpdesk platforms (Zendesk, Intercom, Gorgias, Gmail)

Custom knowledge base for on-brand responses

Automates 30% of support workload

Enterprise-grade security and compliance (GDPR/CCPA)

Completely free to use

Tidio Copilot's Use Cases

Providing product recommendations based on customer criteria (e.g., low-light houseplants for an office desk)

Explaining business policies (e.g., shipping procedures for backordered items)

Performing real-time analysis (e.g., calculating costs for custom orders)

Generating accurate and on-brand responses for customer inquiries across live chat, email, and social media.

Tidio Copilot Support Email & Customer service contact & Refund contact etc.

Here is the Tidio Copilot support email for customer service: [email protected] . More Contact, visit the contact us page()