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Table of Contents
Preparation before logging out of Alipay account
How to enter the logout process?
Impacts and precautions after cancellation
What to do if you encounter problems?
Home Software Tutorial Mobile Application How to delete an Alipay account?

How to delete an Alipay account?

Jul 09, 2025 am 03:02 AM
Delete account Alipay

If you want to completely cancel your Alipay account, you must first meet the conditions: real-name authentication, unbinding financial products, processing balances and rights, and non-sensitive operations. The method to enter the cancellation process is: Alipay App→【My】→【Settings】→【Account and Security】→【Login Account】. The system will prompt whether the conditions are met. If they do not meet, they must be processed item by item. After cancellation, the account cannot be restored, the history is cleared, the mobile phone number can be reused, and there is about 7 days of cooling-off period to regret. If you encounter problems, if the system prompts that it cannot be cancelled, it may be because the data of the associated account is not clear, risk control testing or customer service is under review. It is recommended to contact customer service for processing.

How to delete an Alipay account?

If you want to completely cancel your Alipay account, it is actually not something you can do with just a few clicks. The official has clear requirements for the cancellation process, mainly to ensure account security and prevent misoperation or being used by others.

How to delete an Alipay account?

Preparation before logging out of Alipay account

Before formal application for cancellation, there are several hard conditions that must be met:

How to delete an Alipay account?
  • Account real-name authentication has been passed
  • No financial products such as bank cards, Huabei, Jiebei, etc.
  • All related balances, points, and equity have been processed (such as withdrawal, transfer or expired)
  • No sensitive operations have been carried out recently (such as changing passwords or changing bound phones)

If you still have a balance that has not been raised, or you are still using Huabei, you cannot directly cancel it. Clean these "tails" first and then start the next step.


How to enter the logout process?

At present, there is no obvious "Login Account" portal on the Alipay App, but it can be found in the following ways:

How to delete an Alipay account?
  1. Open the Alipay App
  2. Click [My] → [Settings] → [Account and Security] → [Login of Account]
  3. The system will prompt you whether you currently meet the logout conditions

If it does not match, the specific reasons will be listed on the page. For example: there are unbound devices, unfinished transactions, etc. At this time, you need to process one by one before you come back and continue.


Impacts and precautions after cancellation

Once the logout is confirmed, the account will not be restored. This means:

  • All history records will be cleared (including chat history, billing, delivery address, etc.)
  • The bound mobile phone number can be re-registered for a new account
  • If you want to use Alipay in the future, you have to start certification and accumulate credit from scratch.

Also note that cancellation does not take effect immediately. The system usually has a "cooling-off period", about 7 days, during which you can regret it.


What to do if you encounter problems?

Sometimes, even though the conditions are clearly met, the system still prompts "cannot log out". Common reasons include:

  • Alipay has linked other Alibaba accounts such as Taobao and Cainiao Gougou. Some data has not been cleaned up yet.
  • Back-Type risk control testing believes that the account is risky
  • Customer service review requires waiting for a while

In this case, it is recommended to contact Alipay customer service (you can search for "Customer Service Center" in the App), explain the situation and submit relevant materials to assist in processing.


Basically that's it. Logging out of Alipay is not complicated, but the details are easy to ignore. You can only get it done in one go.

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