立即聯(lián)繫運營商掛失SIM卡並報警，2. 通過其他設備登錄支付寶修改密碼並清除可信設備，3. 查看交易記錄並聯(lián)繫客服凍結賬戶。發(fā)現(xiàn)手機丟失後應第一時間阻止他人獲取驗證碼並防止設備被遠程使用；隨後要更改賬戶安全設置以切斷可能的訪問途徑；最後持續(xù)監(jiān)控賬戶動態(tài)並與官方溝通採取進一步保護措施，確保資金安全。

If your phone with the Alipay app gets lost, quick action is key to protecting your account and money. Here's what you should do right away.

1. Report the Lost Phone and Block the SIM Card

The first thing to do is contact your mobile carrier to block the SIM card. This prevents someone from using your number to receive verification codes or make calls. At the same time, report the lost phone to the local authorities (especially if it's stolen), which may help with recovery or insurance claims.

Also, consider remotely locking or wiping your phone using services like "Find My Device" for Android or "Find My iPhone" for iOS — assuming you had those features enabled beforehand.

2. Log in to Alipay from Another Device and Change Passwords

Alipay can be accessed through any browser or another phone by logging in with your account and password. Once logged in, change your login password and payment password immediately. If you're unable to log in easily, use the “Forgot Password” option and follow the steps to reset them using your registered email or phone number.

Also, disable any trusted devices or sessions that might still be active. This ensures that even if someone has access to your old phone, they won't be able to get into your account.

3. Monitor Recent Transactions and Contact Support

Check your recent transaction history through another device or computer to see if there are any unauthorized activities. If something looks off, act fast — contact Alipay customer service directly through their official website or hotline.

You can also freeze your Alipay account temporarily while you sort things out. This stops any transactions without closing the account permanently. Just explain the situation to support, and they'll guide you through the process.

These steps don't take long, but they make a big difference. Act fast, stay calm, and cover all bases — your account security depends on it.

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