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Table of Contents
Clean up cache or reinstall Teams
Check hardware acceleration settings
Troubleshoot plug-in or antivirus software interference
Update the system and drivers
Home Software Tutorial Office Software Microsoft Teams keeps crashing

Microsoft Teams keeps crashing

Jul 07, 2025 am 01:31 AM
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Microsoft Teams crash problems can be resolved by cleaning caches, turning off hardware acceleration, troubleshooting software conflicts, and updating the system. 1. Clean the cache or reinstall Teams: delete the content of the cache folder or reinstall the software; 2. Turn off hardware acceleration: Uncheck "Use Hardware Acceleration" in the options; 3. Troubleshoot plug-in or antivirus software interference: Close third-party software and check the source of conflicts one by one; 4. Update the system and driver: Make sure the operating system and graphics card driver are the latest version. The above methods can usually solve most crash problems. If they are invalid, you can contact IT support or Microsoft customer service for further processing.

Microsoft Teams keeps crashing

Microsoft Teams should be quite convenient to use, but if you often encounter problems with it crashing, the experience will be greatly reduced. This problem is actually quite common, and there may be many reasons, such as software conflicts, cache exceptions, or system settings incompatible. Below I will talk about how to troubleshoot and solve this problem from several common perspectives.

Microsoft Teams keeps crashing

Clean up cache or reinstall Teams

In many cases, Teams crashes because of errors in local cache files. You can try to clean the cache to see if there is any improvement:

Microsoft Teams keeps crashing
  • Find the cache path (users on Windows is usually C:\Users\你的用戶名\AppData\Roaming\Microsoft\Teams )
  • Close Teams
  • Delete the contents in this folder (or delete them after backup)

If the problem remains after cleaning, try uninstalling and reinstalling the latest version of Teams. Sometimes there may be bugs in old versions, and the problem can be solved after updates.


Check hardware acceleration settings

Teams has hardware acceleration enabled by default to improve the performance of video conferencing. However, on some computers, this function will cause the program to be unstable or even crash.

Microsoft Teams keeps crashing

You can try turning off hardware acceleration in Teams:

  • Open Teams
  • Click the "File" menu in the upper left corner
  • Go to "Options" -> "General"
  • Uncheck "Use Hardware Acceleration"

After the modification, restart Teams to see if it is still easy to crash.


Troubleshoot plug-in or antivirus software interference

Some browser plug-ins, input methods, screenshot tools, and even antivirus software may conflict with Teams. This situation is more concealed, but it does exist.

You can test it like this:

  • Temporarily turn off antivirus software or firewall
  • Don't use any third-party plugins, just run Teams
  • If it is stable at this time, it means it is a software conflict

Then check which software caused the crash one by one. If it is caused by antivirus software, you can add Teams to the whitelist in its settings.


Update the system and drivers

Sometimes the operating system or graphics card driver is too old, which can cause strange problems with Teams. Especially if you haven't updated the system for a long time, it is recommended to check:

  • Is Windows updated to the latest version
  • Is there a new version of the graphics card driver available (can be viewed through the device manager or the graphics card official website)

Especially for laptops commonly used in remote office, it is a good habit to regularly update the system and drivers and can avoid many software problems.


Basically, these common causes and solutions are all there. Most of the time, through the above tricks, you can solve the problem of Microsoft Teams keeps crashing. If you unfortunately encounter a more special situation, you can also consider contacting IT support or Microsoft's official customer service.

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