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Table of Contents
1. Contact customer service in Alipay App
2. Call Alipay customer service number
3. Submit feedback on Alipay official website
4. Precautions and tips
Home Software Tutorial Mobile Application How to contact Alipay customer service?

How to contact Alipay customer service?

Jul 08, 2025 am 01:12 AM
customer service Alipay

When encountering Alipay usage problems, you should contact customer service first to solve them. You can get help through online customer service of the App, call 95188, submit feedback on the official website, etc.; the specific steps are: 1. Click "My" → "Customer Service" in the Alipay App, enter the problem or transfer to manual service; 2. Call 95188 to select the service type according to the voice prompts or directly request manual customer service; 3. Visit Alipay official website and click "Customer Service" → "Submit Feedback" to fill in the details of the problem; in addition, you should pay attention to self-service inquiries, prepare relevant information, and avoid peak periods to improve efficiency.

How to contact Alipay customer service?

As a commonly used payment tool, it is indeed very important to contact customer service when encountering problems. If you encounter problems with account, payment, transfer, etc. during use and need timely help, then contacting Alipay customer service is the most direct solution. Let me tell you some practical methods.

How to contact Alipay customer service?

1. Contact customer service in Alipay App

This is one of the quickest ways. Open the Alipay App, click "My" in the lower right corner of the homepage → "Customer Service" icon in the upper right corner (or enter "Customer Service" in the search bar) to enter the customer service page. Here you can:

How to contact Alipay customer service?
  • Directly enter the problems you encounter, such as "cannot pay", "Huabei repayment failed", etc.;
  • The system will recommend frequently asked questions and solutions based on keywords;
  • If the answer is not found, you can click "Manual Service" to transfer to customer service.

Sometimes the system will first ask you to choose the type of problem, such as account security, transaction issues, bill-related, etc., and then further describe the specific situation after selecting it.

2. Call Alipay customer service number

If you are more accustomed to calling to solve problems, you can directly call the official customer service hotline of Alipay: 95188 . This number is 24 hours a day and supports voice prompts and manual services.

How to contact Alipay customer service?

After dialing, select the corresponding service type according to the voice prompt, such as:

  • Account type issues
  • Payment transaction issues
  • Huabei/Jiebei related
  • Other business consultation

If you want to quickly access the manual customer service, you can say "Manual Customer Service" after the prompt tone is over or press the prompt key to skip the automatic voice process.

3. Submit feedback on Alipay official website

In addition to apps and phone numbers, you can also contact customer service through Alipay’s official website. Visit http://miracleart.cn/link/132aea85729bd67ff2e38e5952abfd25 and hover over "Customer Service" in the upper right corner of the page. Several options will appear:

  • FAQ
  • Submit feedback
  • Safety Center

After clicking "Submit Feedback", fill in the relevant information, including the type of question, contact information, detailed description, etc. After submission, you will generally receive a reply within 1-3 working days.

4. Precautions and tips

  • Priority self-service inquiry : Many common problems have been provided on the customer service page of the Alipay App. Let’s first see if you can solve them yourself.
  • Prepare relevant information : Before contacting customer service, it is best to prepare your Alipay account, transaction time, order number and other information, so that you can locate the problem faster.
  • Queues may be made during peak hours : If it is during holidays or promotions, the telephone customer service may be busy. It is recommended to call out at peak hours or use the App online customer service.

Basically these are the methods. Each method has applicable scenarios, depending on whether you like to use the App, make phone calls or operate on the web. The key is not to worry when encountering problems. Try self-service search first. If you don’t have it, then contact the manual customer service, which is more efficient.

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