What do I do if I lose the phone with my Alipay app?
Jul 05, 2025 am 02:21 AMContact the operator immediately to report the lost SIM card and call the alarm. 2. Log in to Alipay through other devices to modify the password and clear the trusted device. 3. Check the transaction history and contact customer service to freeze the account. After discovering that the phone is lost, you should prevent others from obtaining verification codes and prevent the device from being used remotely; then change the account security settings to cut off possible access channels; finally, continuously monitor the account dynamics and communicate with the official to take further protection measures to ensure the security of funds.
If your phone with the Alipay app gets lost, quick action is key to protecting your account and money. Here's what you should do right away.

1. Report the Lost Phone and Block the SIM Card
The first thing to do is contact your mobile carrier to block the SIM card. This prevents someone from using your number to receive verification codes or make calls. At the same time, report the lost phone to the local authorities (especially if it's stolen), which may help with recovery or insurance claims.

Also, consider remotely locking or wiping your phone using services like "Find My Device" for Android or "Find My iPhone" for iOS — assuming you had those features enabled beforehand.
2. Log in to Alipay from Another Device and Change Passwords
Alipay can be accessed through any browser or another phone by logging in with your account and password. Once logged in, change your login password and payment password immediately. If you're unable to log in easily, use the “Forgot Password” option and follow the steps to reset them using your registered email or phone number.

Also, disable any trusted devices or sessions that might still be active. This ensures that even if someone has access to your old phone, they won't be able to get into your account.
3. Monitor Recent Transactions and Contact Support
Check your recent transaction history through another device or computer to see if there are any unauthorized activities. If something looks off, act fast — contact Alipay customer service directly through their official website or hotline.
You can also freeze your Alipay account temporarily while you sort things out. This stops any transactions without closing the account permanently. Just explain the situation to support, and they'll guide you through the process.
These steps don't take long, but they make a big difference. Act fast, stay calm, and cover all bases — your account security depends on it.
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