How to solve Alipay payment failed issues?
Jul 07, 2025 am 12:15 AMAlipay payment failure is usually caused by account, network, verification or device problems. You can check it as follows: 1. Check whether the Alipay account is abnormal, whether the balance and bank card status are normal; 2. Confirm the network is stable, or wait for the system to recover; 3. Complete security verification, such as face recognition or SMS verification; 4. Update the Alipay App or clear the mobile phone cache. Most cases can be solved through the above operations.
Alipay payment failure is actually a common problem. When encountering this situation, don’t rush to change to other payment methods. Most of the time, it’s just a small problem, and a little check can be solved.

1. Confirm whether the account and balance are normal
First, check whether there are any abnormal prompts in your Alipay account, such as being restricted from using or needing to complete your identity information. These are the reasons that may cause payment failure.

Then check whether the balance or bound bank card has enough money. Sometimes you think you are rich, but in fact, the deduction may fail due to limit, freezing, or bank card status issues.
- Check whether the order of Alipay balance, Huabei and bank card is set correctly
- Check whether the bank card expires or is restricted from transactions by the bank
- If you are using Huabei, confirm whether the credit limit is sufficient and whether it is overdue?
2. Network and system issues may also affect payments
Alipay is an online service. If the network is unstable or the server has temporary problems, there will also be a prompt of "payment failure". At this time, you can try changing to Wi-Fi, or wait a few minutes to operate again.

In addition, some merchants have problems connecting with Alipay. For example, when scanning the code for payment in supermarkets, their system may be stuck, not your problem. You can try again after a while, or contact the cashier directly to handle it.
3. If the security verification fails, it will be intercepted.
For security, Alipay sometimes requires facial recognition, SMS verification or input graphic password. If you skip a certain verification step or enter the password wrong several times in a row, it will be temporarily locked.
In this case, just follow the prompts to complete the verification. If you really can't handle it, you can submit your questions through the "Help Center" in the Alipay App, or you can call the customer service to call 95188 for consultation.
- If "risk control" is prompted, it means that the system has detected abnormal behavior. It is recommended to try again later
- Can't receive the verification code? You can switch voice broadcasts or resend them
- Not logged in for a long time, you may need to re-verify your identity information
4. Don't ignore version or device issues
Sometimes you are using an old version of Alipay App, or the mobile phone system is too old and may not be compatible with the latest payment process. Go to the app store to update the Alipay App, or try to clean up the cache.
If you are calling Alipay payment in a third-party app, it may also be that there is a bug in the app itself, you can try to operate it directly in the Alipay app.
Basically these common reasons. Don’t panic when you fail to pay. If you investigate step by step, most of them can be handled.
The above is the detailed content of How to solve Alipay payment failed issues?. For more information, please follow other related articles on the PHP Chinese website!

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