The failure of Alipay's real-name authentication is usually caused by inconsistent information, document problems or system failure. 1. Inconsistent information: Check the name, date of birth, gender and ID number to ensure that it is consistent with the official certificate, pay special attention to whether there are spelling errors or the updated information is not synchronized; 2. Poor quality of the certificate: Upload clear, complete, and filter-free photos of the certificate to avoid reflection or blur, and confirm that the certificate used meets the requirements of Alipay; 3. Technical issues: Clear cache, replace equipment or network, and avoid multiple attempts in a short period of time. If the account has any abnormal behaviors and may be limited, you can contact customer service; 4. Incorrect verification method: Choose the correct verification method according to the region and account type, such as using a passport, bank card or facial recognition.
If your Alipay verification keeps failing, it's usually due to mismatched or incorrect information, issues with your documents, or technical glitches. Here's a breakdown of common causes and what you can do about them.

1. Personal Information Doesn't Match What's on File
One of the most common reasons for verification failure is inconsistency in personal details. This includes:

- Mismatched name spelling (especially between ID and Alipay account)
- Incorrect date of birth or gender
- Mistyped ID number
? What to do:
- Double-check all the information you entered against your official ID.
- If you recently changed your name or updated your ID, make sure the new version reflects that.
- If you're using a passport, ensure it's still valid and matches the country selected.
Even small typos can cause a rejection, so take your time when entering data.

2. Poor Quality or Invalid ID Documents
Alipay requires clear, legible photos of your ID. If the image is blurry, cropped incorrectly, or shows an expired document, the system will reject it.
? Tips for uploading:
- Use natural lighting, no filters
- Make sure all four corners of the ID are visible
- Don't upload scanned images or screenshots — use real photos
- Avoid glare or shadows covering important text
Also, make sure the ID you're using is accepted by Alipay. For example, some international users may need to use a passport instead of a local ID.
3. Technical Issues or Verification Limits
Sometimes, even if everything seems correct, the system might just not accept your submission due to:
- Temporary server errors
- Too many failed attempts in a short period
- Account restrictions based on previous behavior
? What to try:
- Wait 24 hours and try again
- Clear the app cache or reinstall the Alipay app
- Try using a different device or network
- Contact support if you've tried multiple times without success
If you've had past issues with your account (like reported fraud or chargebacks), that could also affect verification.
4. Using the Wrong Verification Method
Alipay offers several verification options depending on your region and account type. Choosing the wrong one can lead to repeated failures.
? For example:
- Domestic ID vs. Passport upload
- Bank card verification vs. facial recognition
- Real-name verification via mobile carrier
Check which method is recommended for your situation and follow the steps carefully.
Basically, most Alipay verification problems come down to mismatched info, poor ID quality, or temporary glitches. Take your time with each step, and if you're stuck, reach out through the app's help center — sometimes a quick chat with support is faster than guessing.
The above is the detailed content of Why is my Alipay verification failing?. For more information, please follow other related articles on the PHP Chinese website!

Hot AI Tools

Undress AI Tool
Undress images for free

Undresser.AI Undress
AI-powered app for creating realistic nude photos

AI Clothes Remover
Online AI tool for removing clothes from photos.

Clothoff.io
AI clothes remover

Video Face Swap
Swap faces in any video effortlessly with our completely free AI face swap tool!

Hot Article

Hot Tools

Notepad++7.3.1
Easy-to-use and free code editor

SublimeText3 Chinese version
Chinese version, very easy to use

Zend Studio 13.0.1
Powerful PHP integrated development environment

Dreamweaver CS6
Visual web development tools

SublimeText3 Mac version
God-level code editing software (SublimeText3)

Hot Topics

TogetarefundthroughAlipay,theprocessvariesdependingonwhetherit'sforonlinepurchases,in-storepayments,orservices.1.Foronlinepurchases(e.g.,Taobao,Tmall),opentheapp,goto“My”>“Orders,”selecttheorder,click“ApplyforRefund,”choosethereason,andsubmit;refu

Verifying an Alipay account as a foreigner is now more convenient, with only a passport and a Chinese mobile phone number. Specific steps: 1. Prepare a valid passport, Chinese mobile number and log in to Alipay; 2. Open the application and enter the "My" page to find the real-name authentication option; 3. Select the overseas user entrance, fill in the passport information and upload photos; 4. Follow the instructions to complete the self-port verification; 5. Wait for a few seconds to confirm the result. Notes include ensuring clear photos, good lighting, and some features such as Huabei may still be unavailable. If you encounter any problems, you can seek support through the Help Center or customer service.

Although Alipay is not as popular as China in the United States, it is still available in some large retailers and tourist attractions. The main stores include Macy’s, Nordstrom, SaksFifthAvenue, ToryBurch, KateSpade, etc., especially in major cities and airports such as New York, Los Angeles, San Francisco. 1. You can check the Alipay logo, ask the clerk, use the Alipay "scan" function, or check its overseas cooperation list to confirm whether it is supported; 2. If it is not supported, you can try WeChatPay, bind a virtual prepaid Visa card or use a credit card as an alternative. It is recommended to bring an alternate payment method when traveling for emergencies.

To unfreeze Alipay accounts, you must first clarify the reason for the freezing. You can usually view notifications or message center prompts in the account, such as security risks, policy violations or overdue payments. 1. Log in to the account to view notifications on the top banner or "Message" part; 2. Complete identity verification according to the prompts, such as facial recognition, SMS verification code or uploading ID card; 3. If there is no clear information, try to replace the device or clear the cache; 4. Contact customer service to explain the situation and submit ID card or address certificate as required; 5. Solve fundamental problems such as paying off Huabei's debt, modifying passwords and enabling two-factor verification, correcting violations, etc. After completing the above steps, the account can usually return to normal.

TouseAlipayautomaticallyonTaobaoorAliExpress,ensureyouraccountislinkedwithAlipayandsetitasthedefaultpaymentmethod.1.OnTaobao,afterclicking"BuyNow"or"Pay,"Alipaywillappeardirectlyifsetasdefault.2.OnAliExpress,Alipaytypicallyappears

Yes,AlipayisgenerallysafeforforeignerstouseinChina.1.Foreignerscanregisterusinginternationalphonenumbersandforeignpassports,thoughsomefeaturesmaybelimited.2.Securityfeaturesincludetwo-factorauthentication,biometriclogin,andfrauddetection.3.Safeusaget

Alipaynowallowsaddingmoneywithforeigncardsthroughspecificsteps.First,ensureyourVisa,Mastercard,orAmericanExpresscardsupportsonlinetransactions,isnotprepaid,andallowscross-borderpaymentstoChina.1.OpentheAlipayappandgotoMyWallet.2.TapTopUpandentertheam

Contact the operator immediately to report the lost SIM card and call the alarm. 2. Log in to Alipay through other devices to modify the password and clear the trusted device. 3. Check the transaction history and contact customer service to freeze the account. After discovering that the phone is lost, you should prevent others from obtaining verification codes and prevent the device from being used remotely; then change the account security settings to cut off possible access channels; finally, continuously monitor the account dynamics and communicate with the official to take further protection measures to ensure the security of funds.
