When attempting to log in to Outlook mail, you might run into an error stating that the custom error module doesn't recognize this error. This article from MiniTool will guide you on resolving this issue. Additionally, you can visit MiniTool for more Windows-related tips and solutions.

Users frequently face the error where the custom error module fails to recognize the error when signing into Outlook mail. This problem commonly arises with shared mailbox folders that utilize specially designed web part URLs for Microsoft Outlook Web App.

Are you unsure about fixing the "custom error module does not recognize this error" issue in Outlook? Don't worry—this post will outline the solutions.

Four Methods to Resolve the Custom Error Module Does Not Recognize This Error

In this section, we will demonstrate how to address the issue where the custom error module does not recognize this error in MVC.

Method 1: Verify the Health Status of the Outlook Service

To resolve the issue where the custom error module does not recognize this error, consider checking the health status of the Outlook service. Thus, click here to access the Outlook service and ensure there's a checkmark next to the Outlook service. If you receive the message 'Everything is running smoothly', it indicates that this issue isn't due to the Outlook server. Consequently, you should explore other solutions.

Method 2: Remove All Outlook Cookies

To address the issue where the custom error module does not recognize this error, you can try removing all cookies associated with Outlook.

Here’s the step-by-step process:

1. Launch the Outlook Web App.
2. Log in to your account.
3. Next, click the View site information lock icon located to the left of the URL bar.
4. Then select Cookies.
5. Choose live.com, microsoft.com, login.live.com, and support.microsoft.com, and remove them by pressing the Remove button.

Following these steps, restart your Outlook and verify if the issue is resolved.

Method 3: Clear Cookies in Edge

Another approach to fixing the issue where the custom error module does not recognize this error is to clear cookies in Microsoft Edge.

Follow these instructions:

1. Open Microsoft Edge and click Settings and More.
2. Next, click Settings.
3. Select Privacy and Security.
4. Click the Choose what to clear button.
5. Enable the Cookies and saved website data option.
6. Ensure the Cached data and files checkbox is selected.
7. Finally, press the Clear button.

Upon completing all steps, restart your Outlook mail and check if the issue persists.

Method 4: Use a Different Browser

If the previous methods fail to resolve the issue, consider opening Outlook in an alternative browser and check if you can log in successfully.

In conclusion, this post has provided four approaches to fix this Outlook error. If you encounter the same problem, try these solutions. For additional insights or fixes, feel free to share your thoughts in the comments section.

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