Anker just issued two separate recalls for some of its top power banks, covering a total of six models. Some of these power banks may pose a fire hazard. If you qualify, you could be eligible to receive a brand new power bank at no cost.

Anker has announced its second product recall this year – while it’s not great news for the company, it might benefit you. If you own one of Anker's power banks, you may be able to get a free replacement.

In both the U.S. and Canada, the company is recalling six different power bank models due to concerns with the internal lithium-ion battery. These include models from Anker's Power Core, MagGo, and Zolo series.

In Australia, four models from the same product lines are affected.

Below, we'll provide all the necessary details about Anker's power bank recalls and what steps you should take next.

Which Anker power banks are affected by the recall?

Anker has initiated two distinct recalls. The first was in early June and involved one model, while the more recent second recall expanded the list to include five additional models across several of Anker's product lines.

The initial power bank recalled was the Anker PowerCore 10000 (A1263). If you purchased this power bank through Amazon, you likely received an email like the one shown below. The subject line would read 'Attention: Important Safety Notice about your Past Amazon Order'.

Not every unit of the PowerCore 10000 was included in the recall. Only the A1263 model manufactured between January 1, 2016, and October 30, 2019, was affected. All of these units were sold in the United States between June 1, 2016, and December 31, 2022.

The second recall covered a broader range of models:

• Anker Zolo Model A1681 (20K, 30-watt, with built-in USB-C and Lightning cables)
• Anker Zolo Model A1689 (20K, 30-watt, with built-in USB-C cable)
• Anker MagGo Model A1652 (7.5-watt, 10,000mAh)
• Anker Power Bank Model A1257 (10K, 22.5-watt)
• Anker Power Bank Model A1647 (22.5-watt, 20,000mAh, with built-in USB-C cable)

For these models, Anker did not specify exact manufacturing or sale dates. However, in its 'voluntary recall' notice regarding the above models, Anker stated that "while the likelihood of malfunction is considered minimal, out of an abundance of caution, we have decided to initiate a voluntary global recall of several Anker power bank models."

How to check if your Anker power bank has been recalled

Regardless of which model you own from the affected list, your first step is to locate the model and serial number on the back or side of your power bank.

It's important to note that not every unit from each listed model is being recalled, so even if you own one of them, it might not qualify for replacement.

Next, enter the serial number along with other required information into Anker's online recall form to determine eligibility. (Australian users should use the AU-specific recall form.)

If your power bank is confirmed as part of the affected models, stop using it immediately and submit the product recall form. This will guide you on how to request either a gift card or a replacement.

What can you get if your power bank qualifies?

If your power bank is among those recalled, Anker will offer either a replacement or a gift card. U.S. and Australian customers won’t receive refunds, although refunds are available in China.

Specifically for the Power Core 10000 model, Anker says U.S. customers will be offered a replacement power bank. If the replacement is unavailable, you can opt for a $30 gift card redeemable at Anker's store or wait until the Power Core 10000 becomes available again.

The second recall doesn't give specifics, but Anker states that you can choose between a gift card or a replacement device.

How to submit a recall claim

Once you confirm that your power bank is among the listed models, proceed to submit your recall claim to Anker for verification.

• For the Anker Power Core 1000 (A1263), go to Anker's recall form for that specific model.
• For the other models (A1257, A1647, A1652, A1681, A1689), use this alternative recall form.
• Australian residents should use this dedicated recall form.

You may need to provide the serial number, proof of purchase, order number, and photos of the power bank.

If that doesn't work, but you believe you're still eligible, reach out to Anker Support via live chat, email, or phone.

Why are Anker power banks being recalled?

Anker hasn't provided extensive detail on the cause of the recalls, but in both cases, the issue seems to involve the battery.

When announcing the first recall, Anker noted that these power banks could be a fire risk due to a "potential issue with the lithium-ion battery." It was reported that the battery might overheat, potentially melting plastic components and causing smoke or even a fire.

Regarding the second recall, Anker explained that it discovered a potential problem with lithium-ion battery cells made by one of its suppliers. While issues are unlikely, the company is taking precautionary measures by recalling all five affected models.

Can you still use your old power bank?

Once your power bank is confirmed to be under recall, stop using it immediately. Even if it appears to function normally, there is a fire risk involved, so it should be disposed of promptly.

Anker advises against throwing the battery away in regular trash, general recycling bins (e.g., curbside recycling containers), or in used battery drop-off boxes typically found at retail stores.

Instead, Anker recommends disposing of it at a local electronics disposal facility that accepts recalled devices powered by lithium-ion batteries. Recalled batteries must be handled differently than standard ones due to their increased fire risk.

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