Hulu black screen accompanied by sound? The screen is pitch black, but can you hear the sound? Don't worry, this is not an unsolvable problem! This article will provide a variety of repair methods to help you restore Hulu's normal playback.

Hulu black screen problem

It is common for Hulu to appear black on smart streaming devices, and you may receive an error message: "Sorry, the video player cannot load. (Error code: 101102)". But there is no universal solution because the causes of the problem vary. The following will provide corresponding solutions according to different situations.

How to fix Hulu black screen?

Preparation: Check the server status

Hulu's operation depends on its server, so check the server status before trying other methods. Click here to see if the server is down. If so, you can only wait for the Hulu support team to resolve the issue. If not, you can try the following.

Method 1: Restart the device

Restarting the device can solve most temporary failures, including Hulu black screen issues. The specific steps are as follows:

Step 1: Turn off the TV and unplug all devices connected to the TV.

Step 2: Turn off the router and wait for 15 minutes.

Step 3: Restart the router and TV to check whether Hulu returns to normal.

Method 2: Check the network connection

Slow or unstable network speeds can also lead to Hulu black screen. Hulu video streaming requires at least 3Mbps internet speed, while live streaming requires at least 8Mbps. Click here to test your network speed.

Method 3: Log out and log in to your account again

Account issues can also cause Hulu to black screen. You can try switching to a different account, creating a new account, or logging out and logging back into your current account.

Android/iPhone users:

Step 1: Open Hulu and click "Profile" on the right side of the screen.

Step 2: Click "Login" and log in to your current account or other account in a few minutes.

Browser User:

Step 1: Visit Hulu website and find your "profile".

Step 2: Scroll down to find "Login" and click.

Step 3: Wait for a moment and log in to Hulu again.

Method 4: Clear the browser cache

Although browser cache can speed up web page loading, it can also be corrupted. A corrupt cache can cause various problems, including Hulu's black screen. It is recommended to clear the browser cache periodically. Here is an example of Google Chrome:

Step 1: Start the browser and click on the three dot icons.

Step 2: In the drop-down menu, select "More Tools" > "Clear Browse Data".

Step 3: Set "Time Range" to "All Times" and select all items, including cache and cookies.

Step 4: Click "Clear Data".

Method 5: Update Hulu

Like other software or websites, Hulu also releases updates to fix bugs. If you are using an older version of Hulu, please follow the instructions above to update.

Android users:

Step 1: Open the Google Play Store and enter the menu.

Step 2: In "My Apps and Games", you will see a list of apps that need to be updated.

Step 3: Find Hulu and click "Update".

iPhone users:

Step 1: Open the App Store.

Step 2: Click on the profile icon and you will see all the apps that need to be updated.

Step 3: Find Hulu and click the "Update" button next to it.

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