HP is among the top printer brands for Windows 10. Despite its popularity, it occasionally encounters problems like the HP printer failing to scan. If you face this issue, you can consult this article from MiniTool for practical solutions.

Printers play a crucial role in our daily lives, and there are numerous types available. HP printers are no exception, but they too can experience issues such as blank pages or failure to print. Today, we will address another common problem – the HP printer not scanning. Let’s explore how to resolve this.

Prior to attempting the following methods, ensure you’ve checked the connection and platform compatibility. Once these checks are complete, and the issue persists, proceed with the fixes below.

Solution 1: Restart Your HP Printer

If the HP printer continues to fail at scanning, you might resolve it by restarting the printer. Here's how:

Step 1: Disconnect the printer from the power source and unplug the cable from the printer’s rear while the printer remains powered on.

Step 2: Take out any extra cables from the printer and wait for a few minutes.

Step 3: Hold down the power button of the printer for approximately 30 seconds to discharge it.

Step 4: Reconnect all the cables and turn the printer back on.

Solution 2: Reinstall HP Printer Software

Alternatively, you can attempt to uninstall your HP printer entirely and reinstall it to fix the issue. Follow this straightforward guide:

Step 1: Press Windows S, type control panel, and select the result to open it.

Step 2: Navigate to Programs > Programs and Features, pick your HP printer software from the list, click the Uninstall button, and confirm the action.

Step 3: After uninstalling the software, reboot your computer and reopen Control Panel. Head to Hardware and Sound > Devices and Printers.

Step 4: Right-click your HP printer and opt for the Remove device choice to uninstall it. Then, click Print server properties in the upper toolbar.

Step 5: In the new window, click the Drivers tab, select your HP printer driver, and click the Remove button to eliminate the root-level drivers of your HP printer. Click Apply and OK to save changes and then restart your device.

Step 6: Now, visit the manufacturer’s website to download the full-featured HP printer driver suitable for your Windows version and install it following the provided instructions.

Following these steps, you should be able to print documents using your HP printer without encountering the HP printer won’t scan error.

Solution 3: Enable the Windows Image Acquisition (WIA) Service

The Windows Image Acquisition Service is vital for scanning functions. Enabling this service might help repair your HP printer’s scanning capability.

Step 1: Right-click the Start button in the lower-left corner. Select Run from the context menu.

Step 2: Enter services.msc into the text box and press Enter. Locate Windows Image Acquisition (WIA) from the list and double-click it.

Step 3: Set the Startup type to Automatic from the dropdown menu.

Step 4: Click Start (if the service is already running, first click Stop, then Start to restart the service).

Step 5: Click Apply at the bottom right to confirm the changes.

Now, verify if the HP printer won’t scan issue has been resolved.

Solution 4: Execute SFC

SFC (System File Checker) is a built-in Windows tool designed to replace corrupted, missing, or altered system files with functional ones. Running this tool can rectify certain system errors. Simply open Command Prompt and type sfc/scannow, then press the Enter key. Check if the error has been corrected afterward.

Final Thoughts

In summary, this article provides guidance on resolving the HP printer won’t scan to computer error on Windows 10. If you face the same problem, consider applying the aforementioned methods.

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