To resolve issues with slow or loading exceptions of Microsoft Teams, you can do so by cleaning up the cache. On Windows, press Win R to enter %appdata%\Microsoft\Teams and delete the folder contents; Mac users can clear the cache in Finder by going to ~/Library/Application Support/Microsoft/Teams. Note: Turn off Teams before cleaning. Some settings and chat history may need to be reloaded. It is recommended to consult the IT department first when using the enterprise account.

If you find that Microsoft Teams is running slower, loading content abnormally, or having some strange glitches, cleaning up the cache may be an effective solution. This question is actually not complicated, but many people don’t know how to operate it.

How to clear Teams cache on Windows

On Windows computers, Teams' cache files are usually stored in a specific directory, and you need to manually find and delete them.

The steps are as follows:

• Open the "Run" window (shortcut key Win R)
• Enter %appdata%\Microsoft\Teams and enter
• Delete all contents in this folder (it is recommended to back up important data first)

Sometimes even if you exit Teams, the cache still continues to accumulate, so it is necessary to clean it regularly.

How to clean Teams cache on Mac

Mac users don’t have to worry. Although the paths are different, the operation process is similar.

The operation path is as follows:

• Open Finder
• Click "Go to" > "Go to Folder" in the menu bar
• Enter ~/Library/Application Support/Microsoft/Teams

This is the cache storage place for Teams, you can directly clear the contents in the entire folder.

Note: You need to log in to your Teams account after cleaning, and some chat history or settings may need to be reloaded.

What should you pay attention to before cleaning the cache?

Although cleaning the cache can solve the problem, there are some small details that need to be paid attention to:

• Clearing the cache will not affect your account information, but may cause it to load slightly slower next time you log in.
• If you are using a company or school account, it is recommended to confirm with the IT department in advance whether you can clean it up by yourself
• It is best to close Teams before cleaning, otherwise the file may be occupied and cannot be deleted.

If you are not sure which files can be deleted, the safest way is to just delete temporary files in the cache folder instead of the entire configuration directory.

Basically that's it. The operation is not difficult, but many people will not find the right path for the first time. As long as you follow the steps, it will usually be done smoothly.

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